A highly efficient mail robot for automatic order processing in the accounting system
Automatically processes large volumes of incoming emails
Filters out emails with customer requests for product delivery
Automatically generates a customer order or specification in the accounting system, for example, 1C Configurations
Architecture
The result of Pechkin's work
Fully automated order processing from email
Significant reduction in manual labor and errors
Instant integration with internal systems
Flexibility and scalability for different email formats and clients
Automatic order processing time based on a customer email
from 1 to 5 minutes
Classic sales department
Sales department armed with a robot Pechkin
~3%
Automatic processing
Before the project began, almost all incoming customer request processing was done manually with a high proportion of manual labor
85%
Automatic Processing
After project implementation, 85% of the information processing route is automated, including information recognition processes, selection of product nomenclatures or analogs, the process of creating orders in 1C information systems, and the process of approving and placing orders
Interaction scheme
Advantages
Drastic reduction of manual labor
The robot independently analyzes and processes dozens and hundreds of emails per day.
Minimizing errors
Eliminates human error in data entry and letter classification
Increased processing speed
The time to complete one operation is reduced from minutes to seconds.
Integration with accounting systems
Support for 1C and other ERP platforms
Functions of subsystems
Managing the lexical analyzer
- Allows you to customize the filter processing sequence.
- Consider individual criteria for different email types.
- Supports patterns (hard rules) and signatures (AI-based fuzzy matching).
XML transformation
- Assigns values to parameters (price, brand, quantity, etc.)
- Enables two-way data exchange with 1C or other accounting systems
- Automatic synchronization of dictionaries (articles, names, characteristics)
Client Identification and Structural Analyzer
- Determines whether a sender is classified as SPAM
- Analyzes the email structure: tables, lists, specifications
- Assigns structural criteria for accurate data identification
Control and notifications
Provides control over the recognition of information contained in files and email bodies and makes decisions on assigning values to each of the searched parameters (price, brand, quantity, size, and other characteristics).
Mains the status of information passing through the lexical analyzer.
Lexical analyzer
- Multi-level text processing using filters, templates, and artificial intelligence
- Automatically highlights key elements: product, quantity, price, units of measurement, etc.
- Fuzzy search for working with different email and file formats
Data importing
- Uploads emails and attachments to the database
- Converts files to text for further analysis
- Monitors the flow of information through all processing stages
Data routing
- Configures the data processing route through a filter system
- Automatically routes information to the required subsystems
- Ensures the correct distribution of emails across business processes
Data exporting
- Converts processed requests into documents (PDF, DOC, DOCX, etc.)
- Transfers generated orders and specifications to the accounting system or external users
- Saves processing statuses and notifies responsible employees
Results of PECHKIN implementation at a cable plant
-50%
Reducing information processing costs
Thanks to the complete automation of email analysis, data extraction and order generation without operator intervention
2x
Reducing the percentage of unanswered customer inquiries
Through intelligent distribution of incoming correspondence, message prioritization, and automatic notification of responsible employees.
48x
Reducing the response time to a request from 12 hours to 15 minutes
Thanks to the instant processing of incoming emails, automatic generation of specifications and data transfer to the accounting system.
10x
Improving the accuracy and quality of service
By reducing data entry errors, speeding up order processing, and better addressing customer requests.
Submit a request
We will contact you and demonstrate our system
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